Information

Company Policies

Our customer service team is available to answer all your product questions and update you on the status of your order. Below is our contact information and store policies regarding our warranty, shipping, return policies and more. Please review our policies and reach out with any questions.

Warranty Policy

TradeShowPlus and its manufacturers stand by their products 100%. We are quick to help solve any issues with our products and are willing to go the extra mile for our customers. If you are having an issue with one of our products, purchased directly from us, please contact our customer service team for fastest service. Warranty issues for items purchased through outside distributors need to go through the distributor that sold you the product.

Graphics Warranty

TradeShowPlus graphics produced for indoor applications hold a one year warranty, except for table throw products which carry a six month warranty. All graphics produced for outdoor applications hold a six month warranty.

Standard Warranty

Product believed to be a manufacturing defect will be repaired and/or replaced upon inspection of the issue. The customer is responsible for shipping the product to us for inspection. At the discretion of TradeShowPlus, if the issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost using standard ground shipping during the first year of the warranty period. For products with a warranty period over 1 year, the customer is responsible for the inbound shipping costs as well as the outbound shipping costs after the first year. Free replacement products cannot be sent until an assessment of the supposed defective product has been made. At the discretion of TradeShowPlus, if the received product is deemed not to be a manufacturing defect, the customer will be notified, and the product may be repaired and/or replaced at the customer’s cost. All shipping charges will be the customer’s responsibility.

TradeShowPlus reserves the right to change prices or product designs as well as discontinue a product at any time without notice. If a product is deemed as defective and has been discontinued; an exchange to an equivalent product will be offered or an upgrade to a premium product, at the discretion of TradeShowPlus, will be available with the customer responsible for the difference in cost.

Hardware Warranty

Hardware warranties vary from product to product. Specific product warranty information is located on each product page on our website. Below is a list of warranties offered by TradeShowPlus:

  • 6 Month Graphic Warranty: Outdoor graphics and table coverings
  • 1 Year Graphic Warranty: Indoor graphics
  • 90 Day Hardware Warranty: Product specific
  • 1 Year Hardware Warranty: Product specific
  • 5 Year Hardware Warranty: Product specific
  • Lifetime Hardware Warranty: Product specific

Warranty Exclusions

TradeShowPlus Inc Warranty Policy does not apply to any costs, repair or replacement of the product for the following exceptions but not limited to:

  • Non-specific usage causing damage to the product.
  • Normal wear and tear.
  • Damage from abuse, misuse, alterations, improper installation, shipping damages.
  • Natural disasters, including but not limited to fire, earthquakes, smoke, lightning, floods and explosions.
  • Failure to take timely action to minimize loss or damage.
  • Failure to give timely notice of defect.
  • Unauthorized product modification.
  • Failure caused by electric power fluctuations or failure.
  • Failure caused by repair or attempted repair by anyone not authorized by TradeShowPlus.
  • Failure to follow instructions supplied with the product.
  • Damage from external connectors or cables.

Warranty does not cover any product where the serial number has been defaced, modified or removed or there is cosmetic damage by the purchaser such as markings, discoloration, scratches, dents, anti-theft devices markings, gouges or any other defacement.

Have a Question? Call
(702) 747 4130

Monday to Friday - 6 am to 5 pm PT
support@tradeshowplus.com